Guest Booking Terms

1.1 The host shown on the listing is the seller and supplier of the service. Your contract for the service is with the host.

1.2 Book A Sloth is the marketplace. We list the service, take your booking, collect your payment, issue you a tax invoice for our booking fee, and provide support and grievance redressal. We do not ourselves perform the service.

1.3 Even though the host is the seller, you have one place to raise a problem — you can come to us and we will help, provide grievance redressal, and facilitate a refund where due, under the Consumer Protection (E-Commerce) Rules, 2020.

1.4 The GST invoice you receive from Book A Sloth is for our booking fee. Where the host is GST-registered, the host is responsible for invoicing their own service price.

1.5 Who your host is. The identity of the host who will supply your service — their name, and the details you need to identify and contact them about the booking — is shown on the listing and in your booking confirmation. We will provide further details of the host on request, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

2.1 The price shown at checkout is the total amount payable. It is inclusive of GST and of all charges. There are no charges added after checkout.

2.2 Before you pay, the checkout itemises what makes up the price, including the applicable tax. Please review it before confirming.

2.3 We issue you a tax invoice from Book A Sloth for our booking fee. Where the host is GST-registered, the host is responsible for invoicing their own service price. Keep your booking confirmation and invoice — they are your record of purchase.

2.4 All prices are in Indian Rupees. If you pay using a card issued outside India, your bank may apply its own conversion rate and charges, which are not ours and are not refundable by us.

2.5 We ask for your state at checkout because tax law requires it to determine the correct GST treatment.

3.1 Displaying a service is an invitation to book, not an offer. Your booking is an offer to buy.

3.2 A contract is formed when we confirm the booking — normally immediately after successful payment, by on-screen confirmation and email. Free bookings are confirmed on submission.

3.3 We may decline or cancel a booking before the service is delivered if the service is unavailable, if the listing contained a manifest pricing or description error, if we cannot verify your details, or if we reasonably suspect fraud or misuse. If we do, we refund you in full. That is the limit of our liability for declining a booking.

3.4 You must be at least 18 and able to contract under Indian law. Some services may carry their own age, health, or eligibility requirements shown on the listing; you are responsible for meeting them.

4.1 You are buying the service described on the listing, for the stated duration, at the stated date and time, delivered in the stated mode (online or in person).

4.2 Online services. You are responsible for your own device, software, and internet connection. Where a meeting link is issued, it is sent to the contact details you provided.

4.3 In-person services. You are responsible for travelling to the stated location and for your own travel costs. Any access, safety, or house rules notified for the location apply.

4.4 Outcomes are not guaranteed. Services are supplied with reasonable skill and care. Unless a listing says so explicitly and in terms, no particular result, outcome, or benefit is promised.

4.5 Not professional advice unless stated. Nothing bought through Book A Sloth is medical, psychological, legal, financial, or investment advice unless the listing expressly says so and the person performing it holds the necessary qualifications. In an emergency, contact the appropriate emergency or professional service.

5.1 Cancellation and refund entitlements are set out in the Refund & Cancellation Policy, which forms part of these Booking Terms. Please read it before you book.

5.2 Booking and processing charges are not refundable. Where you cancel, the small booking charge and payment processing charge shown at checkout are retained, because they are costs we have already incurred on your booking, as set out in this policy and the Refund & Cancellation Policy. Where we or the host cancel or fail to deliver, you are refunded in full, including those charges.

5.3 Rescheduling. Where the listing allows it, you may reschedule free of charge up to the stated cut-off, subject to availability. A reschedule requested after the cut-off is treated as a cancellation.

5.4 If you do not attend. If you do not attend at the scheduled time, or arrive so late that the service cannot reasonably be delivered, the booking is treated as delivered and is not refundable. The service may still end at the scheduled finish time.

5.5 If we substitute the person performing the service. Where the person originally shown is unavailable, we may arrange an equivalently qualified person to perform it. We will tell you in advance. If the substitution is not acceptable to you, tell us before the scheduled time and we will refund you in full.

5.6 If we cancel. If we cancel or cannot deliver, we will offer you a reschedule or a full refund, at your choice. Our liability for a cancelled or undelivered booking is dealt with in clause 8.

• Give accurate contact and booking details. We are not responsible for a booking you miss because the details you gave us were wrong.
• Attend punctually, or cancel in time.
• Treat the person performing the service with respect. Abusive, threatening, discriminatory, or unsafe behaviour ends the service immediately, with no refund, and may end your access to the Platform.
• Disclose anything genuinely relevant to safe delivery, where the listing asks for it.
• Do not record, stream, or republish a session without the express consent of everyone involved.
• Do not arrange to pay outside the Platform for a booking started on it. If you do, these Booking Terms, our Refund Policy, and our support do not apply to that transaction, and we cannot help you if it goes wrong.

7.1 If the service was not delivered, was materially different from its description, or fell below reasonable standards, tell us at [email protected] within 7 days of the scheduled time. Include your booking reference and what happened.

7.2 We will investigate, contact the host where relevant, and respond. Depending on what we find, we may offer a reschedule, a partial refund, or a full refund.

7.3 You can raise any problem with us first. As the marketplace we provide grievance redressal, take the matter up with the host, and facilitate a refund where one is due — you do not have to chase the host yourself.

7.4 Please come to us before raising a chargeback with your bank. A chargeback raised without contacting us usually takes longer to resolve than a direct request. We may contest chargebacks we consider unwarranted and provide the relevant transaction records to the payment provider.

8.1 The host is the seller and is responsible for supplying the service with reasonable skill and care and as described. Book A Sloth operates the marketplace; it does not itself perform the service.

8.2 As the marketplace, we provide grievance redressal and facilitate refunds and cancellations. Where a booking was not delivered or was materially deficient, we will help resolve it and facilitate a refund of what you paid where one is due under the Refund & Cancellation Policy.

8.3 Our own liability for operating the Platform is not for indirect or consequential loss, or for loss caused by something outside our reasonable control.

8.4 Nothing in these Terms excludes or limits any right you have under the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, or any other law that cannot be excluded. Where anything here conflicts with such a right, that right prevails.

9.1 Contact us first at [email protected] or +91 8637758344. We aim to acknowledge within 48 hours and resolve within 15 working days.

9.2 Grievance Officer. If you are not satisfied, escalate to our Grievance Officer, Shubham Narendra Datarkar, at [email protected]. Grievances are addressed within the timeframes required by applicable law.

9.3 These Booking Terms are governed by the laws of India.

9.4 Nothing here restricts your right as a consumer to bring proceedings in the consumer forum having jurisdiction where you reside or work, as provided by the Consumer Protection Act, 2019.

We may update these Booking Terms. The version in force at the time of your booking governs that booking, so a later change never affects a purchase you have already made. We publish revised versions with a new “Last updated” date.

• Marketplace operator: Timewheel Internet Private Limited, operating Book A Sloth
• CIN: U62012OD2026PTC052654 · GSTIN: 21AAMCT8270C1ZF
• Email: [email protected] · Phone: +91 8637758344
• Grievance Officer: Shubham Narendra Datarkar
• Registered office: Ground Floor, Holding No-55, Ward No-19, Natapada, Jajpur Road, Byasanagar, District Jajpur, Odisha – 755019, India
• Operations office: #6, 2nd Floor, Eureka Coworking, Mate Square, Nagpur, Maharashtra