Refund & Cancellation Policy

Bookings, digital product purchases, and plan/subscription fees on the Platform are final and non-refundable, except in the limited circumstances described in Section 2.

By completing a payment you acknowledge that you are paying for a service or product made available to you at the time of purchase, and that you are not entitled to a refund merely because you change your mind, fail to attend, or no longer want the service.

We will issue a refund in the following circumstances:

(a) Duplicate or erroneous charges. You were charged more than once for the same booking or product, or a technical error caused an incorrect amount to be charged.

(b) Payment succeeded but the booking/product was not delivered. Your payment was completed but, due to a technical failure on the Platform, your booking was not confirmed or your digital product could not be made available to you.

(c) Host no-show or host cancellation. The host fails to attend the scheduled appointment, cancels the booking, or does not deliver the service that was paid for, and you did not receive a comparable alternative (such as an agreed reschedule).

(d) Failed transactions. Money was debited from your account but the transaction failed or was not recognised by the Platform. In most cases the bank or payment provider reverses such amounts automatically within their standard timelines.

Refunds are limited to the amount actually paid for the affected booking or product. We do not provide compensation beyond the amount paid.

• Change of mind, no-shows, or late arrival by the guest.
• Bookings the guest cancels outside the circumstances in Section 2.
• Services already delivered or partially delivered as described.
• Plan / subscription fees paid by hosts (e.g. Host+ or Studio plans), including any applicable GST, once the plan has been activated. These give immediate access to plan features and are non-refundable.
• Digital products that have been delivered or for which a download link has been issued.
• Payment gateway charges, where these are non-recoverable from the processor.

To request a refund under Section 2:

1. Email [email protected] within 7 days of the booking date, appointment time, or purchase.
2. Include your name, the email used for the booking, the booking or transaction reference (Razorpay payment ID if available), the date and time of the appointment, and a description of the issue.

We will review your request and respond within a reasonable time. We may contact the host to verify the circumstances (for example, in a host no-show claim).

• Approved refunds are processed back to your original payment method through Razorpay.
• We will initiate eligible refunds within 5–7 business days of approving your request.
• After we initiate a refund, it typically takes 5–10 business days for the amount to appear in your account, depending on your bank or payment provider's timelines, which are outside our control.
• Refunds are made in INR. Any currency conversion differences or third-party charges are not our responsibility.

Book A Sloth provides the technology that lets hosts publish services and receive payments, and facilitates refunds through Razorpay. Hosts are responsible for delivering the services they offer. Where a refund relates to a service that was paid out to a host, we may recover or adjust the relevant amount from the host as part of processing your refund.

If you have a concern about a payment, please contact us first at [email protected] so we can try to resolve it. Raising a chargeback with your bank without contacting us may delay resolution. We reserve the right to contest chargebacks we believe are unwarranted and to provide relevant transaction records to the payment provider.

We may update this Policy from time to time. The version in effect at the time of your purchase governs that purchase. We will post the revised version with a new "Last updated" date.

For any refund or cancellation query:

Email: [email protected] · Phone: +91 8637758344

Timewheel Internet Private Limited (CIN: U62012OD2026PTC052654)

Registered office: Ground Floor, Holding No-55, Ward No-19, Natapada, Jajpur Road, Byasanagar, District Jajpur, Odisha – 755019, India

Operations office: #6, 2nd Floor, Eureka Coworking, Mate Square, Nagpur, Maharashtra