Terms of Use

• "Host" — a person or business that sells services to guests through the Platform, under the Host Services Agreement.
• "Guest" — a customer who buys a service from a host through the Platform. A guest may use the Platform with a registered account or by verifying via one-time password (OTP).
• "User", "you" — any host, guest, or visitor.
• "Services" — the appointment, consultation, group session, paid DM, or digital product sold through the Platform.
• "Platform" — the website, applications, tools, and systems we operate.

2.1 Book A Sloth is an online marketplace. It provides the technology platform on which hosts list, offer, and sell their services and guests discover and book them. The host is the seller and supplier of the service.

2.2 The contract for the service is between the host and the guest. Book A Sloth is not a party to that contract and does not itself perform the service.

2.3 Book A Sloth’s own service is operating the Platform — listing, discovery, booking, collecting payment, and support. For that we charge a booking fee (to the guest) and, on some plans, a commission (to the host). We issue a tax invoice under our GSTIN for our fee and commission only, not for the host’s service price.

2.4 We collect the guest’s payment and pay the host’s price to the host, after deducting our commission (if any), the payment-gateway charge, and any tax we are required to deduct at source (TDS under section 194-O and TCS under section 52).

2.5 As a marketplace, we provide grievance redressal and facilitate refunds and cancellations under the Consumer Protection (E-Commerce) Rules, 2020. We do not warrant the host’s performance of the service, but we do not exclude any right you have under the Consumer Protection Act, 2019.

2.6 We are not an employer of hosts. Hosts are independent persons who sell their own services through the Platform.

• You must be at least 18 years old and capable of entering into a binding contract under Indian law to use the Platform.
• You agree to provide accurate, current, and complete information and to keep it updated.
• You are responsible for safeguarding your account credentials and OTPs, and for all activity under your account.
• Notify us promptly at [email protected] of any unauthorised use of your account.
• We may suspend or terminate accounts that violate these Terms or applicable law.

Hosts are governed by the Host Services Agreement and the Host Fee & Payment Schedule, which set out pricing, invoicing, payment cycles, deductions, and termination in full. In summary, if you supply services as a host you agree that:

• You sell your services to guests through the Platform. Book A Sloth facilitates the listing, booking, and payment; your contract for the service is with the guest.
• You will provide accurate descriptions, pricing, duration, and availability for your services.
• You are responsible to us for delivering your services lawfully, professionally, safely, and as described.
• You hold all licences, registrations, and qualifications required to offer your services.
• You will honour confirmed bookings, and cancellations by you are dealt with under clause 12 of the Host Services Agreement.
• You will not take payment directly from a guest for a booking made or initiated through the Platform.
• You will use guest personal data only to deliver the booking, keep it confidential and secure, not retain it longer than needed, and comply with applicable data-protection law including the DPDP Act, 2023 and DPDP Rules, 2025 (see Privacy Policy).
• You are responsible for your own tax obligations, including GST where applicable, on the income you earn.
• You will not list services that are illegal, harmful, deceptive, infringing, or that violate Section 7.

If you book as a guest, you agree that:

• You will provide accurate booking details and attend or cancel bookings responsibly.
• You understand you are buying the service from the host, and that Book A Sloth operates the Platform that facilitates the booking, payment, and support.
• You will treat the person performing the service respectfully and comply with any reasonable requirements notified for it.
• You are responsible for any equipment, connectivity, or location needed to receive the service.
• You will not arrange to pay outside the Platform for a booking started on it. If you do, our Guest Booking Terms, Refund Policy, and support do not apply to that transaction.

Your purchase is governed in full by the Guest Booking Terms.

• Booking. A booking is confirmed when payment (where required) is completed and the Platform confirms it. Free bookings are confirmed on submission.
• Payments. Payments are collected and processed by Razorpay, an authorised payment aggregator regulated by the Reserve Bank of India. Book A Sloth's own revenue is its booking fee and, on some plans, commission; the host's price is collected for the host and paid on to the host, net of the deductions set out in the Host Fee & Payment Schedule. By paying, you agree to Razorpay's terms. We do not store your full payment details (see Privacy Policy, Section 6).
• Price. The price shown at checkout is the total payable and is inclusive of GST. It is itemised before you pay. We issue the guest a tax invoice for our booking fee; the host is responsible for invoicing their own service price where they are GST-registered.
• Payments to hosts. We collect the guest's payment and pay the host their price, net of our commission (if any), the payment-gateway charge, and tax deducted at source, on the cycle set out in the Host Fee & Payment Schedule.
• Charges. Our booking fee, platform commission, and subscription prices for paid plans are published in the Fee Schedule and on the Pricing page. The charges applicable to a booking are recorded as a snapshot when it is confirmed.
• Minimum price. A paid service must be priced at ₹100 or more on the Starter, Host+, and Studio plans; free (₹0) services are allowed on every plan, and the Supreme plan has no minimum. See the Host Fee & Payment Schedule.
• Taxes. We charge and account for GST on our own fee and commission. The host is responsible for GST on their service. As an e-commerce operator we deduct TDS (section 194-O) and TCS (section 52) from host payments and issue the applicable certificates.
• Refunds. Governed by the Refund & Cancellation Policy. We facilitate refunds to guests directly.

You must not:

• Use the Platform for any unlawful, fraudulent, or harmful purpose.
• Post content that is illegal, defamatory, obscene, infringing, misleading, or that violates another person's rights.
• Offer or solicit services that are illegal or prohibited in India.
• Circumvent the Platform to avoid fees, or take payments off-platform for bookings initiated on the Platform.
• Upload viruses or malicious code, or attempt to gain unauthorised access to the Platform, other accounts, or our systems.
• Scrape, copy, or harvest data from the Platform without permission.
• Harass, abuse, or harm other users.
• Submit fake reviews or manipulate ratings.

We may remove content and suspend or terminate accounts that breach this Section.

• Your content. You retain ownership of content you upload (profiles, images, descriptions, reviews, products). You grant us a non-exclusive, worldwide, royalty-free licence to host, display, and distribute that content as needed to operate and promote the Platform.
• Your responsibility. You represent that you own or have the rights to the content you upload and that it does not infringe any third party's rights.
• Our IP. The Platform, including its software, design, branding, and the "Book A Sloth" name and logo, is owned by us or our licensors and is protected by intellectual property laws. You may not copy, modify, or create derivative works without our written permission.
• Takedown. If you believe content on the Platform infringes your rights, contact us at [email protected].

The Platform integrates third-party services including Razorpay (payments), Supabase (hosting/auth/database/storage), Google (calendar and meeting links), and email/messaging providers. Your use of these features may be subject to those providers' terms. We are not responsible for third-party services or their availability.

Guests may leave reviews after a completed booking. Reviews must be honest and based on a genuine experience. We may moderate, remove, or decline to publish reviews that violate these Terms, are fraudulent, or contain unlawful or abusive content. Reviews reflect the views of users, not of Book A Sloth.

11.1 The Platform itself is provided "as is" and "as available", to the maximum extent permitted by law. We do not warrant that it will be uninterrupted, error-free, or secure.

11.2 The services are supplied by the host, who is the seller. Book A Sloth operates the marketplace and provides grievance redressal and refund facilitation, but does not itself perform or warrant a host’s service. Your rights as a consumer are dealt with in the Guest Booking Terms and the Refund & Cancellation Policy, and nothing here excludes a right you have under the Consumer Protection Act, 2019.

11.3 Services are supplied with reasonable skill and care. Unless a listing says so expressly, no particular result or outcome is promised, and nothing sold through the Platform is medical, psychological, legal, or financial advice unless the listing states that it is and the person performing it holds the necessary qualifications.

12.1 This clause limits our liability for use of the Platform. Responsibility for the service itself lies with the host who supplies it; your rights as a consumer against the host and the marketplace are dealt with in the Guest Booking Terms, clause 8, and are unaffected by this clause.

12.2 To the maximum extent permitted by applicable law:

• We are not liable for the content, conduct, or communications of any user, or for anything a user does outside the Platform.
• We are not liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, goodwill, or opportunity.
• Our total aggregate liability for any claim relating to your use of the Platform will not exceed the amounts you paid us in the three (3) months preceding the event giving rise to the claim.

12.3 Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including any right you have under the Consumer Protection Act, 2019 and any liability for fraud.

You agree to indemnify and hold harmless Book A Sloth, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of your use of the Platform, your content, your services (if a host), or your breach of these Terms or applicable law.

• You may stop using the Platform and request account closure at any time.
• We may suspend or terminate your access, with or without notice, if you breach these Terms, create risk or legal exposure, or for prolonged inactivity.
• On termination, provisions that by their nature should survive (including Sections 8, 11, 12, 13, 15, and 16) will continue to apply.

These Terms are governed by the laws of India.

Guests. Nothing here restricts your right as a consumer to bring proceedings in the consumer forum having jurisdiction where you reside or work, as provided by the Consumer Protection Act, 2019.

Hosts. Disputes with hosts are resolved by arbitration seated at Nagpur, Maharashtra, under clause 20 of the Host Services Agreement.

Everyone else. For any other dispute relating to these Terms or the Platform, the courts at Nagpur, Maharashtra have exclusive jurisdiction.

Before initiating any formal proceedings, you agree to first contact us at [email protected] so we can attempt to resolve the matter amicably.

We may update these Terms from time to time. We will post the revised version with a new "Last updated" date and, for material changes, provide additional notice. Your continued use of the Platform after changes take effect means you accept the updated Terms.

In accordance with the DPDP Act, 2023 and other applicable Indian law, you may contact our Grievance Officer, who will address grievances within the timeframes required by law (within 90 days for data-protection grievances under the DPDP Rules, 2025):

• Grievance Officer: Shubham Narendra Datarkar
• Email: [email protected]
• Phone: +91 8637758344
• Registered office: Ground Floor, Holding No-55, Ward No-19, Natapada, Jajpur Road, Byasanagar, District Jajpur, Odisha – 755019, India
• Operations office: #6, 2nd Floor, Eureka Coworking, Mate Square, Nagpur, Maharashtra

Timewheel Internet Private Limited (CIN: U62012OD2026PTC052654 | GSTIN: 21AAMCT8270C1ZF)