Help articles

Booking a service

Booking on Book A Sloth takes a minute, and you don't need an account to do it.

Signing in with your phone

If you're booking a service, your phone number is your identity — there's no separate sign-up, and no password to remember.

OTP code problems

The 6-digit code we send to sign you in or confirm a booking is called an OTP. Here's how to fix the common issues.

Is my booking confirmed?

A booking is confirmed once payment goes through (for paid services) or straight away (for free ones). When it's confirmed, you get a confirmation by WhatsApp and email, and it shows as confirmed on your My Bookings page.

Reschedule or cancel a booking

You can move or cancel your own bookings from your My Bookings page.

Refunds and failed payments

If a payment fails, you are not charged — no money is kept for a failed attempt. Just try booking again. If your bank shows a pending hold against a failed payment, it reverses on its own.

Leaving a review

You can review a booking once it's completed — after the session has happened and is marked done. Before that, there's nothing to review yet.

Buying and downloading digital products

Some hosts sell digital products — guides, templates, recordings — alongside their bookable services.

Your profile and email preferences

Sign in with your phone, then open Profile in your guest area (under your account menu at /user) to update your name, phone number, profile photo, and date of birth.

Becoming a host

Hosts (also called creators) are the people who publish services and take bookings on Book A Sloth. Setting up is a short guided flow.

Creating and managing services

A service is anything bookable you offer — a session, a class, a consult, a slot.

Availability and Google Calendar

You control exactly when you can be booked.

Getting paid — earnings and payouts

When a guest pays for a booking, the money is collected through the platform and added to your earnings. You can see your balance and every transaction under Earnings in your dashboard. Earnings from a booking become withdrawable once the session is completed and a short clearing period has passed — not the instant a guest pays.

Plans and upgrading

Book A Sloth has three plans. See the pricing page for current prices, limits, and the full comparison.

Why am I not getting bookings?

If your page is quiet, run through this checklist — most gaps are one of these.

Your username and booking link

Your username is your public booking link: bookasloth.com/your-name. It's what you share with clients, and it's how guests find your page and services.

Branding and theme colours

Your public page can reflect your brand rather than looking like a generic tool.

Selling digital products

Alongside bookable services, you can sell digital products — guides, templates, recordings, anything that's a file.

Reminders, notifications, and badges

Confirmations, reschedules, and cancellations go out automatically by WhatsApp and email — to you and to your guest — whenever a booking changes. Nothing to set up; it happens on every booking.

KYC and identity verification

What is KYC? KYC ("Know Your Customer") is identity verification — you upload your ID so we can confirm who you are before money moves.

What is Book A Sloth?

Book A Sloth is a booking-and-payments platform for people who sell their time — coaches, tutors, consultants, therapists, freelancers, and creators.

Pricing and commission

Full, current prices and limits are always on the pricing page — this is an overview of how it works.

Is my payment and data safe?

Payments run through Razorpay, one of India's most widely used and RBI-regulated payment gateways — the same rails behind UPI, netbanking, and card payments you already use. We never store your card details.

What Book A Sloth doesn't do (yet)

We'd rather tell you straight than have you find out later. Here's what Book A Sloth doesn't support today, and what to do instead.

Troubleshooting and error messages

Quick fixes for the errors and hiccups you might run into. Still stuck after trying these? Reach us from the Help page.

Contact support

If this help center or the assistant can't sort something out, a real person on our team can. Get in touch from the Help or Support page, and we'll follow up by WhatsApp or email.