Is my booking confirmed?

How to tell

A booking is confirmed once payment goes through (for paid services) or straight away (for free ones). When it's confirmed, you get a confirmation by WhatsApp and email, and it shows as confirmed on your My Bookings page.

I paid but it still shows unpaid

Payment confirmation can occasionally lag by a few minutes. In almost every case it updates on its own shortly after — refresh your My Bookings page and check again.

If it's been more than about 15 minutes and it still shows unpaid, contact us from the Help page with your booking details and we'll confirm the payment and fix the status.

My payment failed

When a payment fails, no money is kept — you're not charged for a failed attempt. Just try booking again. If your bank shows a temporary hold on a failed payment, it reverses automatically.

I didn't get a confirmation message

Check WhatsApp and your email inbox (and spam). If the booking shows as confirmed on My Bookings but no message arrived, make sure the contact details on the booking are correct, then reach out from the Help page.