Your profile and email preferences

Updating your details

Sign in with your phone, then open [Profile](/user/profile) in your guest area (under your account menu at /user) to update your name, phone number, profile photo, and date of birth.

Your email address can't be changed — it's tied to how you sign in, so it's shown but read-only. If it's wrong, contact Support from the Help page.

Keeping your phone number current matters — that's where your booking confirmations and reminders go. Your guest area (/user) also holds your bookings, invoices, reviews, and loyalty in one place.

(Note: the details above are your guest account. The rest of this page covers the Host Profile — your public business page — which is separate and edited from your host dashboard.)

Stopping marketing emails

Every marketing email has an unsubscribe link at the bottom. Click it, or visit the unsubscribe page, to opt out. You can resubscribe any time.

Unsubscribing stops marketing and newsletter emails. You'll still get essential messages about your actual bookings — confirmations, reminders, and reschedule or cancellation notices — because those are about services you booked, not promotions.

Newsletter — common questions

What is the newsletter? Occasional emails about platform updates, new features, events, and announcements. It's free.

How do I subscribe / do I need an account? Where the subscribe option is available, any valid email address works — an account isn't required.

How often does it go out? Only when there's something to share, not on a fixed schedule. You won't get one the instant you subscribe; the next campaign comes when it's sent.

How do I unsubscribe? Use the unsubscribe link at the bottom of any marketing email, or the unsubscribe page. You can resubscribe any time by signing up again.

Does unsubscribing affect my bookings or account? No. It only stops promotional/newsletter emails — you keep getting essential booking messages and can use the platform normally.

I'm not getting newsletters. Check your spam/junk folder and confirm you subscribed with the right address. If it still doesn't arrive, contact Book A Sloth Support.

Are newsletters the same as booking emails? No — booking confirmations, reminders, and payment/refund updates are transactional and sent regardless of newsletter preferences.

Deleting your account

If you want your account removed, contact us from the Help page and we'll handle it — this isn't something we do automatically, so a real person will confirm it with you first.

What is a Host Profile?

Your public business page on Book A Sloth, where customers learn about you, view your services, buy digital products, and make bookings.

Why should I complete my Host Profile?

A complete profile builds trust, shares key business information, and improves your chances of getting bookings.

How do I edit my Host Profile?

Go to Dashboard → Profile Settings to update your business information, profile picture, description, contact details, and other settings.

Can I change my profile picture?

Yes, any time from your profile settings.

What type of profile picture should I use?

A clear, high-quality image representing you or your business. A professional photo builds credibility.

Can I upload my business logo?

Yes. Upload your logo to strengthen your brand on your public profile.

Can I change my business name?

Yes, from your profile settings whenever necessary.

Can I edit my profile description?

Yes. Explain your experience, expertise, and the services you provide.

What should I include in my profile description?

Your experience, qualifications, specialties, and how your services help customers.

Is there a character limit for the profile description?

If a limit applies, the editor will notify you while you update your profile.

Can I change my profile URL?

If custom profile URLs are supported, you can update your profile slug from your account settings.

Can I preview my profile before publishing?

Yes. Review it to ensure everything appears correctly before sharing.

Can I hide my profile temporarily?

If profile visibility controls are enabled, you can temporarily hide your public profile without deleting your account.

Who can view my Host Profile?

Anyone with your public profile link can view your profile, services, and booking options.

Can I share my Host Profile link?

Yes — through social media, email, WhatsApp, or any other platform.

Can I add my phone number to my profile?

You can update your contact information according to your account settings and privacy preferences.

Can I add my email address?

Yes. Include your business email so customers can reach you if needed.

Can I update my business address?

Yes, whenever your location changes.

Can I add my city and state?

Yes. Your location helps customers understand where you operate.

Can I mention my working hours?

Yes, so customers know when you're available.

Can I add my website to my profile?

Yes, if supported, add your official website.

Can I add my Instagram profile?

Yes. Link Instagram so customers can explore your work.

Can I add my Facebook page?

Yes, to help customers connect with your business.

Can I add my LinkedIn profile?

Yes, to showcase your professional background.

Can I add my YouTube channel?

Yes, if you create educational or promotional content.

Can I update my social media links later?

Yes, edit or remove them whenever needed.

Can I remove my social media links?

Yes, from your profile settings.

Can customers contact me through my profile?

Yes, using the contact options on your public profile.

Does my profile show my services?

Yes. Published services appear on your profile for customers to browse and book.

Does my profile show my Digital Products?

Yes, if your plan supports Digital Products and you've published them.

Can customers book directly from my profile?

Yes, they can book available services directly.

Can customers see my reviews?

Yes. Reviews and ratings may appear on your profile to build trust.

Can I customize my profile colors?

Yes. Theme customization options depend on your subscription plan.

Can I change my profile theme?

Yes. Supported plans allow theme and branding customization.

Can I upload a cover image?

Yes, if the feature is available, to personalize your profile.

Can I update my profile anytime?

Yes. Change your picture, business info, contact details, description, social links, hours, or branding from Dashboard → Profile Settings and save. Keeping it current gives customers a professional, up-to-date experience.

Do profile changes appear immediately?

Most updates appear shortly after you save.

Why isn't my updated profile showing?

Refresh the page. If changes still don't appear, contact Support.

Can I view my profile as a customer?

Yes. Open your public profile link to see exactly what customers see.

Can I optimize my profile for more bookings?

Yes. Complete your profile, upload quality images, add detailed descriptions, publish services, and keep availability updated.

Does a complete profile improve visibility?

Yes. It creates a better experience and can increase trust and engagement.

Can I use emojis in my profile description?

Yes, if used professionally and within the platform's content guidelines.

Can I include my qualifications?

Yes. Certifications, experience, and qualifications help establish credibility.

Can I add multiple business locations?

If multi-location support is available for your account, manage them from your dashboard.

Can I update my business category?

No. Your business category is set during onboarding and can't be changed from profile settings. To operate under a different category, contact Support for guidance.

Does changing my profile affect existing bookings?

No. Updating profile information doesn't affect existing bookings.

Can I deactivate my Host Profile?

Currently hosts can't deactivate their Host Profile from the dashboard. To stop using your profile or for account help, contact Support.

Can I reactivate my Host Profile later?

Yes. You can reactivate whenever you're ready to accept customers again.

Who should I contact if I can't edit my profile?

Contact Book A Sloth Support with details about the issue.

What makes a great Host Profile?

A professional photo or logo, a clear description, updated contact info, quality service listings, accurate availability, and complete business details.

Can I update my profile after publishing it?

Yes. Make changes from your dashboard and save.

Does changing my profile picture affect existing bookings?

No. It only changes how your profile appears.

Can I use my personal name instead of my business name?

Yes. Individual professionals and freelancers can use their own name.

Should I upload a professional profile picture?

Yes. It builds trust and a positive first impression.

Can I change my profile photo more than once?

Yes, whenever you want from your profile settings.

What image format should I upload for my profile picture?

A high-quality image in a supported format such as JPG or PNG.

Why isn't my profile picture updating?

Refresh after saving. If it continues, re-upload the image or contact Support.

Can I write about my experience in my profile?

Yes. Your description is a great place to highlight experience, qualifications, and expertise.

Can I mention my certifications?

Yes. Certifications and achievements increase customer confidence.

Can I add my years of experience?

Yes. It helps customers understand your background.

Can I update my business address anytime?

Yes, from your profile settings.

Can I change my contact number?

Yes, whenever necessary so customers have your latest details.

Can I change my business email?

Yes, from your profile settings, subject to account verification requirements.

Can I remove my address from my profile?

If you don't need to display a physical address, update your profile information according to the available settings.

Can I edit my bio whenever I want?

Yes, to reflect your latest experience, achievements, or business information.

What should I avoid in my profile description?

Misleading information, false claims, offensive language, or unrelated content. Keep it professional and accurate.

Can I include my business slogan?

Yes. A short, meaningful slogan helps customers understand your brand.

Can I add my specialties to my profile?

Yes. Specialties help customers identify what you're most experienced in.

Can I mention the languages I speak?

Yes. Listing languages helps customers choose a host they're comfortable with.

Can I include my business mission?

Yes. Sharing your mission or values helps build trust.

Can I preview my profile after making changes?

Yes. Review your public profile after saving to ensure everything looks right.

Can I update my profile from my mobile phone?

Yes, from any supported device.

Can customers see my updated information immediately?

Most updates become visible shortly after saving.

Can I use the same profile for multiple services?

Yes. Your profile showcases all your published services from one page.

Can I organize multiple services under one profile?

Yes. Customers can browse all your published services from your profile.

Can I share my profile on WhatsApp?

Yes, share your public profile link via WhatsApp or any messaging platform.

Can I share my profile on social media?

Yes, to help attract more customers.

Can I add my profile link to my email signature?

Yes. It makes it easy for clients to access your services.

Can I use my Host Profile as my business website?

Yes. It serves as a professional page where customers learn about you and book.

Can customers purchase Digital Products from my profile?

Yes, if your plan includes Digital Products and you've published them.

Can customers view all my services from one place?

Yes. Your profile displays all published services in one location.

Can customers book multiple services from my profile?

Yes. Customers can browse and book the services that suit them.

Can I update my business information without affecting bookings?

Yes. Updating details doesn't affect existing or upcoming bookings.

Does updating my profile notify my customers?

No. General profile updates don't automatically notify customers.

Can I change my business information after verification?

Yes, most information can be updated after verification. Some onboarding details, such as your business category, can't be changed.

Can I make my profile more attractive?

Yes. Use a professional picture, a detailed description, complete business info, and keep services updated.

Why is profile customization important?

It helps customers trust your business, understand your expertise, and book confidently.

Does my profile affect customer trust?

Yes. Complete, professional profiles create a stronger first impression.

Can I include achievements in my profile?

Yes. Achievements, certifications, or awards strengthen credibility.

Can I update my profile regularly?

Yes. Keeping it updated helps customers stay informed.

What happens if my profile information is incorrect?

It may confuse customers or cost you opportunities — update it as soon as you spot an error.

Can I include business keywords in my profile?

Yes. Relevant, natural keywords help customers understand your services.

Can I mention my target audience?

Yes. Describe who your services are for so the right customers find you.

Can I include my business values?

Yes. Sharing values helps customers understand your approach.

Should I keep my profile updated?

Yes. Regular updates ensure customers see your latest information, services, and contact details.

Can I review my profile before sharing it?

Yes. Review your public profile to ensure accuracy before sharing.

What should I do if I can't save my profile changes?

Check your internet connection and required fields. If it continues, contact Support.

Can I customize my profile as my business grows?

Yes. Keep updating with new services, achievements, business information, and branding.

How often should I review my Host Profile?

Regularly — especially after adding services, changing contact info, or updating business details.

How can I create a professional Host Profile?

Use a clear photo or logo, write an honest, detailed description, provide accurate contact info, keep services updated, and review your profile regularly.