Refunds and failed payments

Failed payments

If a payment fails, you are not charged — no money is kept for a failed attempt. Just try booking again. If your bank shows a pending hold against a failed payment, it reverses on its own.

Refunds

Refunds are handled case by case, together with the host. There's no one-click refund button, because whether a refund applies depends on the host's terms and the situation.

To request one, have your booking ID and the reason ready and reach us from the Help page. We'll check eligibility with the host and let you know the status and timeline. Once a refund is processed, the booking shows as refunded.

Our refund policy page has the general terms.

Money left my account but I have no booking

If you were charged but don't see a confirmed booking, don't book again straight away — contact us from the Help page with the amount and the date. We'll trace the payment and either confirm the booking or arrange the refund.

Cancellations and refunds — common questions

How do I cancel? Open the booking on your My Bookings page and choose Cancel. Only the person who booked (or the host) can cancel. See Reschedule or cancel a booking.

Does cancelling refund me automatically? No. Cancelling changes the booking status but doesn't trigger an automatic refund — there's no one-click refund. Whether a refund applies depends on the host's terms and the timing, and it's handled case by case.

Will the host be notified if I cancel? Yes — cancellations, like reschedules and confirmations, notify both sides automatically.

Can a host cancel my booking? Yes, if they can't provide the service. You're notified, and any eligible refund is arranged.

How do I request a refund / check its status? Reach us from the Help page with your booking ID and reason. We check eligibility with the host and tell you the status and timeline. Once processed, the booking shows as refunded.

How is the refund paid and how long does it take? Back to your original payment method where applicable; timing depends on the payment provider and your bank.

Can a refund be declined? Yes. Requests that don't meet the host's terms or the refund policy may not be approved.

Can I cancel a completed or in-progress booking? No — only upcoming bookings can be cancelled or rescheduled. Completed bookings can't be cancelled.

I missed my appointment. No-shows are handled under the host's cancellation and refund terms — contact us with your booking ID if you need help.

Can I restore a cancelled booking? No. Cancelled bookings can't be reopened — book a new time instead. Your booking history still shows the cancelled one.

Reschedule instead of cancelling? Often better — your first reschedule is free (some hosts charge ₹10 from the second onward). Cancelling ends the booking; rescheduling keeps it and your payment. See Reschedule or cancel a booking.