Booking a service

Booking on Book A Sloth takes a minute, and you don't need an account to do it.

How to book

1. Open the host's page (their link looks like bookasloth.com/their-name) and pick the service you want.
2. Choose a date and time from the slots shown. Only times the host is actually free will appear.
3. Enter your details. If you're not signed in, we'll send a 6-digit code to your phone (by WhatsApp and email) to confirm it's you.
4. Pay for the service. Once payment goes through, your booking is confirmed and you get a confirmation by WhatsApp and email.

Do I need to pay?

If the service has a price, yes — you pay when you book, so the slot is yours and confirmed on the spot. A small booking fee (plus GST) is added at checkout on top of the service price.

If the host offers the service for free, there's no payment step — the booking confirms straight away.

Why can't I pick a certain time?

The times you see are the host's available slots: their working hours, minus anything already booked or blocked. If a slot you wanted is gone, someone booked it first — pick another time or try a different day.

Where do I see my booking?

Everything you've booked lives on your My Bookings page. Sign in any time with your phone number to view, reschedule, or cancel.

Still stuck at checkout? Reach us from the Help page and we'll sort it out.

Do I need an account to make a booking?

No. You don't need to create an account separately — it's created automatically when you make your first booking.

Can I book a service without signing up?

Yes. You can book directly. The platform automatically creates your guest account during your first booking.

Can I book free services?

Yes. Free services don't require payment and are confirmed immediately after booking.

Can I book paid services?

Yes. Paid services require successful payment through Razorpay before your booking is confirmed.

How do I know if my booking is confirmed?

Your booking is confirmed after successful payment for paid services, or instantly for free services. You'll also receive a confirmation email and/or WhatsApp message.

Can I book multiple services?

Yes. You can make multiple bookings as long as the selected services and time slots are available.

Can I make multiple bookings on the same day?

Yes. Multiple bookings are allowed provided the selected time slots do not overlap.

Can I book a service for someone else?

Yes. Simply enter the correct details of the person attending the appointment during the booking process.

Can I book my own service (as the host)?

No. Hosts can't book their own service from their own account — the system blocks it. To test your booking flow, use a different phone number or a separate guest account.

How are available slots calculated?

Available slots are calculated using the host's working hours, blocked dates, existing bookings, and connected Google Calendar events.

Can I book outside a host's working hours?

No. Bookings can only be made during the host's available working hours.

What happens if someone books my selected slot before I pay?

The slot becomes unavailable, and you'll need to choose another available time slot.

Can two customers book the same slot?

No. Each available time slot can only be booked once.

Why is my booking still pending?

Your payment may still be under verification. The platform automatically checks payment status before confirming your booking.

My payment was successful but my booking still shows unpaid — what should I do?

Please wait about 15 minutes. The platform automatically reconciles delayed payments. If it still shows unpaid after that, contact support with your payment ID.

Why did my payment fail?

Failed or declined payments are not charged. You can safely retry the payment.

Can I cancel my booking?

Yes. If cancellation is allowed, open your booking and select Cancel.

How do I cancel a booking?

Go to your My Bookings page, open the booking you want to cancel, and click the Cancel option.

Can I reschedule my booking?

Yes. If the host has enabled rescheduling, you can choose another available slot.

How do I reschedule my booking?

Open your booking, click Reschedule, select a new available time, and confirm the change.

Is there a fee for rescheduling?

Your first reschedule is always free. After that, some hosts charge a small fee (₹10 is typical, and the host sets the amount) from the second reschedule onward — you'll always see any fee before you confirm. Many hosts don't charge at all.

Can I reschedule a cancelled booking?

No. Once a booking is cancelled, it cannot be rescheduled.

Why can't I reschedule my booking?

Rescheduling may be disabled, or you may not have permission to modify that booking.

Who can cancel a booking?

The guest, the host, or an administrator can cancel a booking depending on their permissions.

Do I need OTP verification before booking?

Yes. Phone verification using OTP may be required during the booking process.

Will I receive a booking confirmation?

Yes. Once confirmed, you'll receive a confirmation via email and/or WhatsApp.

Will I receive booking reminders?

Yes. The platform automatically sends reminder emails and WhatsApp notifications before your appointment.

What if I don't receive my booking confirmation?

Check your email inbox, spam folder, and WhatsApp. If you still haven't received it, contact support.

Can I see my booking history?

Yes. Your completed and previous bookings remain available in My Bookings.

Can I leave a review after my booking?

Yes. Once your booking is completed, you'll be able to submit a review and rating.

Can I review before my appointment?

No. Reviews can only be submitted after the booking has been completed.

Can I edit my booking details?

Only supported actions such as rescheduling or cancellation are available after booking confirmation.

Can I change the booked service?

No. To choose another service, you'll need to make a new booking.

Can I change the host after booking?

No. Bookings are linked to the selected host and cannot be transferred.

Which payment gateway is used?

Book A Sloth securely processes payments using Razorpay.

What payment methods are supported?

Payments are processed securely through Razorpay using the payment options available in its checkout.

Can I get a refund if I cancel my booking?

Refund eligibility depends on the platform's refund process and the creator's policy. Share your Booking ID with support for assistance.

How long does booking confirmation take?

Booking confirmation is usually immediate after successful payment verification.

What happens after my session is completed?

Your booking status changes to Completed, and you'll be able to leave a review.

Can I book if the host is on vacation?

No. Vacation dates and blocked dates are unavailable for booking.

Does Google Calendar affect available slots?

Yes. Connected Google Calendar events automatically block busy time slots from being booked.

Can I receive booking updates on WhatsApp?

Yes. Booking confirmations and reminders may be sent via WhatsApp when available.

What booking statuses can I see?

A booking can have statuses such as Pending, Confirmed, Completed, or Cancelled.

Why was my booking automatically completed?

The platform automatically marks completed appointments using a background job after the scheduled session has ended.

Can support modify my booking?

Support may assist with booking-related issues, while administrators can view, edit, or cancel bookings when necessary.

Who should I contact if I have a booking issue?

Contact Book A Sloth Support with your Booking ID and payment reference (if applicable). This helps the support team investigate and resolve your issue more quickly.

Can I book a service from my mobile phone?

Yes. Book A Sloth works on mobile devices — browse hosts, select services, and complete your booking directly from your phone. The process works the same as on desktop.

Do I receive a Booking ID after booking?

Yes. Once your booking is confirmed, a unique Booking ID is generated. Keep it safe — it helps support quickly locate your booking if you need assistance.

Can I book services for future dates?

Yes. You can book any future date that appears as available on the host's calendar. Available dates depend on the host's schedule and booking settings.

Can I make a same-day booking?

Yes, if the host has available time slots on the same day. Same-day availability depends on the host's working hours and existing bookings.

Why is my preferred date unavailable?

It may already be fully booked, blocked by the host, or marked as unavailable. Try selecting another available date from the calendar.

How do I know the duration of a service?

Each service displays its estimated duration before you book, so you can choose a suitable time slot and plan your schedule.

Can I see the service price before booking?

Yes. Every service clearly displays its price before checkout. If the service is free, that's shown on the booking page too.

What information do I need before booking?

Usually your name, phone number, and any details requested by the host. If payment is required, you'll also need a supported payment method.

Can I change my appointment date after payment?

Yes, if the host allows rescheduling. Open your booking and choose a new available slot. Some hosts may charge a small rescheduling fee.

Can I book at midnight or outside business hours?

You can make a booking online at any time. However, the appointment itself can only be scheduled during the host's available working hours.

What happens if the host cancels my booking?

You'll receive a notification. Depending on the situation, you may be offered a refund or asked to book another available time.

Can I book recurring appointments?

Currently each booking is made individually. If you need multiple appointments, create separate bookings.

How do I know which slots are available?

Only available slots are displayed during booking. They're automatically calculated based on the host's schedule, blocked dates, and existing appointments.

Can I book multiple services in one transaction?

Each booking is generally handled separately. For multiple services, complete individual bookings for each one.

Can I save a booking without paying?

For paid services, your booking is confirmed only after successful payment. Unpaid bookings may not reserve your selected time slot.

What if I accidentally close the payment window?

If your payment wasn't completed, return and try booking again. If money was deducted, wait for payment verification before attempting another payment.

Can I use someone else's phone number for booking?

It's recommended to use your own number, since OTP verification and booking notifications are sent to that number.

Can I update my contact details after booking?

Yes. Update your profile information from your Profile page. Note that changes may not affect notifications already sent for existing bookings.

Can I download my booking confirmation?

You can always access your booking details from My Bookings after logging in.

What if I miss my appointment?

Any further action depends on the host's cancellation and rescheduling policy. Contact the host or support for assistance.

Can I join my appointment early?

Join at your scheduled booking time unless the host has provided different instructions.

How do I contact the host after booking?

Any communication details shared by the host are available with your booking information. Use the official platform whenever possible.

Can I share my booking with another person?

Bookings are generally intended for the customer who made them. To transfer a booking, contact support first.

Can I delete my booking history?

No. Your booking history is kept so you can track previous appointments and support future requests.

What happens if my internet disconnects during booking?

If the booking wasn't completed, reopen the booking page and continue. If payment was processed, wait for confirmation before paying again.

Can I book without receiving email notifications?

Yes. Email notifications are helpful but not mandatory — your booking status is always viewable from My Bookings.

Can I receive only WhatsApp notifications?

The platform may send updates through both email and WhatsApp when available. Delivery depends on your registered contact details.

What should I do if my booking disappears?

Refresh the page and log in again. If it's still missing, contact support with your Booking ID or registered phone number.

Can I search for my bookings?

Yes. After logging in, visit My Bookings to view your active, upcoming, and completed bookings.

Will my booking expire if I don't pay?

For paid services, payment is required to confirm your booking. If payment isn't completed, your selected slot may become available for others.

How long should I wait if payment is still processing?

Please wait up to 15 minutes. The platform automatically checks delayed payment confirmations before requiring manual support.

Can I retry payment for the same booking?

If your payment failed, simply attempt the booking again. If payment was deducted, avoid paying again until the status updates.

What should I do if I entered the wrong booking details?

Contact support as soon as possible. Depending on your booking status, they'll guide you on the best available option.

Can I book services from different hosts?

Yes. You can book services from multiple hosts independently, provided their available slots fit your schedule.

Is my booking automatically confirmed after payment?

Yes. Once payment is successfully verified, your booking status changes to Confirmed and you'll receive a confirmation notification.

Can support manually confirm my booking?

Support can investigate booking issues, but bookings are confirmed through the platform after successful payment verification.

Why does the booking page keep loading?

This can happen due to a slow connection or temporary server issues. Refresh the page and try again after a few moments.

Can I change the booking time without changing the date?

Yes, if another time slot is available on the same date and the host allows rescheduling.

Can I book a fully booked service?

No. Once all available slots are filled, choose another date or wait for new availability.

What happens after I complete my booking?

You'll receive a confirmation notification, reminder messages before the session, and the option to leave a review after completion.

Will I receive reminders if I booked a free service?

Yes. Free services also receive booking reminders, provided the booking has been successfully confirmed.

Can I cancel immediately after booking?

Yes, provided the booking meets the cancellation conditions set by the platform or the host.

Can I reschedule after missing my appointment?

This depends on the host's policy. If rescheduling is still available, choose another slot; otherwise you may need to create a new booking.

Can I check whether my payment reached the host?

Check your booking and payment status from your booking details. If there's any discrepancy, support can verify it using your payment reference.

Why can't I book on weekends?

Weekend availability depends on the host's working schedule. If weekends aren't shown, the host may not accept bookings on those days.

What should I do if I booked the wrong service?

If the booking hasn't been completed yet, contact support or the host immediately. They'll advise whether cancellation or a new booking is best.

Can I see upcoming bookings separately?

Yes. My Bookings helps you track upcoming, completed, and cancelled appointments in one place.

What time zone are booking times shown in?

All slots, confirmations, and reminders use India Standard Time (IST). Book A Sloth is India-first, so times aren't localized to your device yet. If you're booking from outside India, convert the slot to your local time before you confirm — a 3:00 PM IST slot is 3:00 PM in India.

How can I get help with my booking?

Contact Book A Sloth Support and provide your Booking ID, registered phone number, and payment reference (if applicable), so the team can investigate and help as quickly as possible.