Reminders, notifications, and badges
Booking notifications
Confirmations, reschedules, and cancellations go out automatically by WhatsApp and email — to you and to your guest — whenever a booking changes. Nothing to set up; it happens on every booking.
For these to land, keep your WhatsApp number verified and your guests' contact details correct.
In-app notifications (the bell)
Beyond email and WhatsApp, Book A Sloth shows notifications in-app on a bell icon — in your dashboard if you're a host, and in the top navbar if you're a guest. It updates in real time and collects things like new bookings, reschedules and cancellations, KYC decisions, subscription problems, and referral rewards. Some notices clear themselves once you've dealt with them — for example, a KYC-rejected notice disappears once you're approved.
Reminders before a session
Automated reminders go out before a session to cut down no-shows. How many reminder points you get depends on your plan:
- The free tier doesn't include automated reminders.
- Host+ includes a reminder before the session.
- Studio includes the full set of reminders.
See the pricing page for exactly what each plan includes.
Badges and verification
Badges appear on your public page to build trust. Most are awarded automatically as you hit milestones — this runs on a schedule, so a newly earned badge can take a little while to show up. Some badges are awarded by our team.
If a badge you expected hasn't appeared, give it some time first. For verification questions, reach us from the Help page.
Notifications — common questions
What notifications does Book A Sloth send? Booking confirmations, reschedules, cancellations, payment confirmations, refund updates, and (on paid plans) session reminders — over email, WhatsApp, and the in-app bell. Both guests and hosts get the ones relevant to them. They're triggered automatically when the related action happens.
Do reminders go out for every booking? Confirmations do, always. Reminders are plan-based — the free tier has none, Host+ includes a reminder before the session, and Studio includes the full set. See pricing.
Do free bookings still get notifications? Yes. A ₹0 booking gets the same confirmation as a paid one.
Will I get a WhatsApp confirmation? Where WhatsApp is available for the event, yes — some notifications go over both channels, others over one.
I didn't get my notification. Check your inbox and spam/junk folder, and confirm the email address and phone number on your account are correct. WhatsApp messages need an active WhatsApp account on your registered number. Delivery can occasionally take a few minutes.
Why did I get a duplicate? Occasionally a retry attempt can deliver twice. If duplicates keep happening, contact Support.
A notification failed to send — is my booking affected? No. Notification delays or failures never change your actual booking or payment status. Failed emails are retried automatically through the send queue.
How do I change where notifications go? Update your email address and phone number on your Profile. Future notifications use the new details.
Can I turn off all notifications? Essential transactional messages (booking, payment, refund) are sent automatically so you stay informed. Marketing/newsletter emails are separate and can be unsubscribed — see Your profile and email preferences.
Are notification templates and providers managed by me? No — email/WhatsApp templates and providers are configured by Book A Sloth administrators, not individual hosts.
Still missing important notifications? With correct contact details and spam checked, contact Book A Sloth Support and include your booking ID so they can verify whether the notification was generated.